Refund policy
Effective Date: 01 January 2022
Thank you for choosing Tap and Share for your NFC smart business cards, social media tags, smart medical ID products, luggage tags, and pet smart tags. We want to ensure your complete satisfaction with your purchase. This Return and Refund Policy outlines the guidelines for returns and refunds. Please read this policy carefully before making a purchase.
1. 30-Day Money-Back Guarantee
(a) Eligibility: We offer a 30-day money-back guarantee for most of our products, excluding custom-printed cards. This guarantee allows you to return eligible items within 30 days from the date of purchase for a refund.
(b) Return Conditions: To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition.
- All original packaging, tags, and accessories must be included.
- The return must be initiated within 30 days from the date of purchase.
2. Return Process
(a) Initiating a Return: To initiate a return, please contact our customer support team within the 30-day period from the date of purchase. You can reach us through the contact us page or the contact information provided below. Please provide your order details, including the order number and a description of the item(s) you wish to return.
(b) Return Authorisation: Upon receiving your return request, our customer support team will provide you with a return authorization and any additional instructions for the return process.
(c) Return Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item. Please retain the shipping receipt and tracking information for your records.
3. Refund Process
(a) Refund Eligibility: Once we receive the returned item and verify its eligibility, we will process the refund. The refund will be issued to the original payment method used at the time of purchase.
(b) Refund Amount: The refund will be equal to the purchase price of the returned item.
(c) Refund Timeline: We will process the refund within a reasonable timeframe after receiving the returned item. The exact timeframe for the refund to reflect in your account may vary depending on your financial institution.
4. Non-Refundable Items
Custom printed cards are non-refundable, as they are personalised and specifically created based on your unique design and requirements. Please review your custom-printed card order carefully before placing it to ensure accuracy.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return according to the return process mentioned above and place a new order for the desired item.
6. Changes to the Return and Refund Policy
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our products and services after the posting of any changes constitutes your acceptance of those changes.
7. Contact Us
If you have any questions, concerns, or inquiries regarding our Return and Refund Policy, please feel free to contact us
By making a purchase with Tap and Share, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.
Thank you for choosing Tap and Share for your NFC smart business cards, social media tags, smart medical ID products, luggage tags, and pet smart tags. We want to ensure your complete satisfaction with your purchase. This Return and Refund Policy outlines the guidelines for returns and refunds. Please read this policy carefully before making a purchase.
1. 30-Day Money-Back Guarantee
(a) Eligibility: We offer a 30-day money-back guarantee for most of our products, excluding custom-printed cards. This guarantee allows you to return eligible items within 30 days from the date of purchase for a refund.
(b) Return Conditions: To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition.
- All original packaging, tags, and accessories must be included.
- The return must be initiated within 30 days from the date of purchase.
2. Return Process
(a) Initiating a Return: To initiate a return, please contact our customer support team within the 30-day period from the date of purchase. You can reach us through the contact us page or the contact information provided below. Please provide your order details, including the order number and a description of the item(s) you wish to return.
(b) Return Authorisation: Upon receiving your return request, our customer support team will provide you with a return authorization and any additional instructions for the return process.
(c) Return Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item. Please retain the shipping receipt and tracking information for your records.
3. Refund Process
(a) Refund Eligibility: Once we receive the returned item and verify its eligibility, we will process the refund. The refund will be issued to the original payment method used at the time of purchase.
(b) Refund Amount: The refund will be equal to the purchase price of the returned item.
(c) Refund Timeline: We will process the refund within a reasonable timeframe after receiving the returned item. The exact timeframe for the refund to reflect in your account may vary depending on your financial institution.
4. Non-Refundable Items
Custom printed cards are non-refundable, as they are personalised and specifically created based on your unique design and requirements. Please review your custom-printed card order carefully before placing it to ensure accuracy.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return according to the return process mentioned above and place a new order for the desired item.
6. Changes to the Return and Refund Policy
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our products and services after the posting of any changes constitutes your acceptance of those changes.
7. Contact Us
If you have any questions, concerns, or inquiries regarding our Return and Refund Policy, please feel free to contact us
By making a purchase with Tap and Share, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.